Refund policy

Craftsmanship Warranty

At Prism Power Designs, each piece is handmade just for you, and we want you to feel confident in your purchase.

All pieces include a 30-day craftsmanship warranty from the date of delivery. This warranty covers issues related to the construction of your piece, such as a broken clasp, failed connector, loose charm, or elastic failure caused by a craftsmanship defect.

If you believe your item has a craftsmanship issue, please contact us within 30 days of delivery with your order number and clear photos of the item. If the issue is determined to be covered under this warranty, Prism Power Designs will offer a repair or replacement at our discretion.

This warranty does not cover incorrect sizing, normal wear and tear, tarnishing, accidental damage, pulling, snagging, crushing, stretching, exposure to water, perfume, lotion, sweat, chlorine, cleaning products, improper storage, lost items, lost charms, natural variations in gemstones or materials, or damage caused by misuse, modification, or attempted repair.

Items that arrive damaged, defective, or incorrect must be reported within 7 days of delivery.

After the 30-day warranty period, repairs may be offered on a case-by-case basis and may be subject to a repair fee. Customers are responsible for shipping costs associated with non-warranty repairs.

Please do not send items back without contacting us first. Unauthorized returns or repair shipments will not be accepted.

Refunds

Each piece is handmade to order specifically for the customer who purchased it. Because of this, all sales are final.

We do not accept returns, exchanges, or cancellations for change of mind, incorrect sizing, or personal preference. Please review all product details, bracelet sizing, and shipping information carefully before placing your order.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can help make it right. In most cases, we will offer a replacement for the affected item.

To report an issue, please email us with your order number and clear photos of the item and packaging. Items must not be sent back without contacting us first. Unauthorized returns will not be accepted.

If the issue was caused by an error on our end, or if the item arrived damaged, Prism Power Designs will cover the appropriate replacement or return shipping costs. For any customer-requested adjustments or situations outside of damage, defect, or order error, shipping costs are the responsibility of the customer.

Approved refunds, when applicable, will be returned to the original payment method.